Frequently Asked Questions

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We are on a hiatus from outside repairs and will return on July 2025

Due to the size and space requirements of keyboard repairs, we are no longer able to accept keyboard servicing at our facility.

For all keyboard-related repairs, please contact Audio Lab of Georgia at www.audiolabga.com. 

For synthesizers contact Magnus

We appreciate your understanding and continued support.

No we don't but we recommend Audio Lab of Georgia.

No we don't but feel free to reach out to Audio Lab of Georgia  or HDGRepairs702

No we don't but we recommend  Bill Urick for Organs and Cooper Piano for Pianos. 

At this time we are NOT accepting any DJ Equipment in for repair.  Please reach out to Audio Lab of Georgia  or HDGRepairs702

There is a non refundable deposit of $75 required up front. That payment goes towards the final invoice. Repair services are billed at half hour and 1 hour increments. Please see our rate card here.

No you will need to pay for the parts plus applicable sale taxes. We cover up to $100 in parts. Anything over $100 will REQUIRE a payment upfront for the entire amount. 

If you are bringing in a device that has internal user data or has cards/media installed its your responsibility to backup your data. Some repairs will require a factory reset so keep that in mind and we will also advise of that before any factory resets. 

Yes we do offer discounts for anyone who has performed at Auxigen ATL. Just be able to provide proof. Use code AUXIGENATL for a $25 off discount. 

Yes we do! You can go to our mail in page for more information. 

At this time we are not an authorized warranty center so its best to reach out to the manufacture for a qualified repair center. 

We are an authorized 3rd party repair center for Akai Professional, Alesis, and, M-Audio.

All repairs come with a 45 day warranty. Warranty is voided if item is intentionally damaged or signs of tampering are shown. Click here to read our policy. 

If you provide your own parts we DO NOT guarantee parts only labor. 

Without having your device on the bench it's hard to stay. Most repairs can be completed in a few days while others could take weeks. We will always communicate the expected wait time for your device based on parts needed, current queue, and the actual issue. 

We allow 45 days for gear pickup. If after 45 days you have not attempted to pick up your item(s) you will be charged a $15 storage fee per month. Once item has been at the shop for 6 months it then becomes the property of CoCo The Geek. You will have to pay resale value to get your item back. 

We are available by APPOINTMENT ONLY

Wednesdays, Fridays, and Saturdays.

We work out of a private home shop but offer gear drop off/pick up at our meetup spot which is outside of  a local commercial building(address provided once service is booked).

All drop offs must be SCHEDULED!  

Schedule an appointment!

As a small shop we do not have time to take calls as we are working to get your gear fixed. Its best to email us or you can always text us at 404-750-4940. You will not be able to call as it will go to an answering machine so please save yourself the time and contact us here on the website or shoot a text. 

No, please contact  www.ecycleatlanta.com  for your recycling needs.