Frequently Asked Questions

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I mainly service drum machines, drum modules, samplers and sequencers.  I do occasionally work on other studio gear if its something I know I can work on. 

Cllick Here For  Repair Services

If you gear is not listed  please contact me or check out my Referral Tech List.

There is a non refundable deposit of $75 or $100 required up front. That payment goes towards the final invoice. Repair services are billed at half hour and 1 hour increments.  My bench labor fee ranges from $75- $100/hr. I do offer some flat rate services.  All pricing is shown when checking out for services. 

Unless stated in the service you will need to pay for the parts plus applicable sale taxes. I cover up to $100 in parts. Anything over $100 will REQUIRE a payment upfront for the entire amount. 

If you are bringing in a device that has internal user data or has cards/media installed its your responsibility to backup your data. Some repairs will require a factory reset so keep that in mind. I  will also advise of that before any factory resets. 

Yes I do offer discounts for anyone who has performed at Auxigen ATL. Just be able to provide proof.  Contact Me for a discount code along with attaching a copy of proof.

Yes I do!  You are responsible for getting the item shipped to me. You will be billed for return shipping or you can email me a return label.

All repairs come with a 45 day warranty. Warranty is voided if item is intentionally damaged or signs of tampering are shown. Click here to read the policy. 

If you provide your own parts I DO NOT guarantee parts only labor. 

Without having your device on the bench it's hard to stay. Most repairs can be completed in a few days while others could take weeks. I will always communicate the expected wait time for your device based on parts needed, current queue, and the actual issue. 

I allow 45 days for gear pickup. If after 45 days you have not attempted to pick up your item(s) you will be charged a $15 storage fee per month. Once item has been at the shop for 6 months it then becomes the property of CoCo The Geek. You will have to pay resale value to get your item back. 

I am available by Appointment Only!  Monday, Wednesday, Friday, and Saturday

I work out of a private home shop but offer gear drop off/pick ups at nearby meetup spot which is outside of  a local commercial building(address provided once service is booked) in Grant Park. 

As a small shop I do not have time to take calls as I am working to get your gear fixed. Its best to email me or you can always text me at 404-750-4940. You will not be able to call as it will go to an answering machine so please save yourself the time and contact me here on the website or shoot a text. 

If its music production related equipment I might be interested but if not  please contact  www.ecycleatlanta.com  for your recycling needs.